June 2024 Updates

Another game-changing month at Upollo 🚀 We've started rolling out automated Plays, empowering you to 10x your targeted outreach!

Imagine automatically reaching out to users who are at high risk of churning, or those hesitating to convert from a trial - all without lifting a finger. This is next-level customer engagement that will supercharge your NDR.

Let's dive into what's new:

🔄 Take Automated Action with Plays

Take powerful, targeted action with our automated Plays, turning Upollo's predictive insights into real-world results:

• Reduce Churn with Intercom: Proactively engage at-risk customers before they leave.
• Increase Trial Conversion Rates with Loops: Turn more trials into happy, paying customers.

✨ Two-Way Sync with Intercom

We're excited to introduce our powerful two-way sync with Intercom:

• Get Churn Scores Based on Intercom Interactions: Are your users having positive interactions with your Support team? Does escalation sometimes lead to a higher churn rate?
• Automated Engagement: Trigger personalized Intercom campaigns based on Upollo's predictive analytics, without any manual intervention.
• Self-Updating: Just set it up once and Upollo continues to learn from itself over time, as your product and business grows.

🔗 Klaviyo Users Can now Predict Churn

• Get even better predictions for conversion, retention, and expansion.
• Sync Upollo predictions automatically back to Klaviyo for pinpoint customer targeting. Craft personalized messages based on whether they will churn or not.

More about Klaviyo Integration →

⚙️ Other Ways We're Getting Faster and Better

We're expanding our Segment integration to give you more flexibility:

• Segment Source Improvement: Now natively supporting more apps like Loops and Intercom for seamless data sync. Use Upollo Churn Scores and insights in your email marketing campaigns.
• Updated Intercom Destination in Segment: Easily sync Upollo predictions to your Intercom account for targeted customer engagement. Have an account that’s high risk of churn? Automatically flag someone or send a custom greeting if they open a support ticket.

Read our guide on Syncing Upollo Churn Scores to Intercom →

We've been hard at work enhancing Upollo to make it faster, work better, and easier on the eyes:

• ⚡️ Lightning-fast Performance: Dramatically-improved loading times for lists and data-heavy pages, so you can access critical information without the wait.
• 🖥️ Better for Bigger Screens: We updated our tables to look better on larger screens, and we improved functionality for tables with heaps of columns.