September 2024 Updates

September was busy and we have some fresh updates for you this month, including new integrations and an automated Play designed to help you proactively prevent churn. Let’s dive in!

Retain 2x as many Churning Customers

From our customer data, customers who use Upollo to run pro-active retention plays retain twice as many customers as those who only react to churn after it happens. Want some ideas for running your own proactive campaigns? Keep reading to find out how to use Upollo run personalized campaigns at scale!

New Play: Proactive Churn Prevention with Customer.io

Use Customer.io? You can have a churn campaign running in minutes rather than months with our new playbook. Connect your Customer.io account and use Upollo Churn Scores to run targeted, proactive campaigns to prevent churn before it happens.

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New Integration: Beamer for NPS

Hearing directly from your customers is extremely valuable, so we now incorporate NPS scores with support from one of the biggest plays, Beamer. Not only do we include NPS scores as part of our predictions, you can also see your user’s NPS on their activity timeline to give you full context of a user’s sentiment and feeling towards your company.

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SaaStr 2024 Recap

SaaStr is done for another year and it was so great talking to and hearing from so many amazing people across so many different businesses.

We heard a lot about challenges in retention, customer success being asked to do more with less and the challenges in trying to be proactive with churn. Even more fuel to our fire to solve these problems and help every SaaS company’s growth look a lot more like the SaaStr logo!