May 2025 Updates

May brings exciting new features that provide clearer insights and more powerful automation. We're especially proud of our Next Best Action recommendations, which are already helping customers prevent churn before it happens.

Next Best Action: Know Exactly What To Do

Beyond understanding why users might churn, we now tell you exactly what to do about it with Next Best Action recommendations:

• Suggest CSM check-ins when professional guidance would help most
• Provide feature adoption guidance when users aren't getting full value
• Offer a targeted discount when pricing concerns are detected

Group Activity Summaries: See the Complete Story

Get a consolidated view of what entire teams are doing across your product:

• Most frequently used features within a team/group
• Which team members are power users vs. at-risk
• Interaction patterns that indicate expansion opportunities

Perfect for customer success teams managing multiple stakeholders within an account.

Users You May Be Missing: Target Account Expansion

Expanding within existing accounts just got easier with our new "Users You May Be Missing" feature. When viewing a company, Upollo now detects employees who aren't yet using your product:

• Focus on departments with growth potential
• Identify the areas in an organization where you have a strong presence
• Connect directly with prospects via LinkedIn

New Integration: FullStory Support for All Tiers

Our FullStory integration is now available for all FullStory tiers, enabling:

• Deeper understanding of user journeys and pain points
• Correlation between user behavior and churn/conversion likelihood
• Better insights into feature adoption and usability issues

Available now in your Connections tab.

Field Mapping: Use Your Own Custom Fields

Our new Field Mapping feature lets you map custom fields for user IDs, team IDs, subscription statuses, and more. For existing customers, this means better predictions based on your unique data. For new customers, this dramatically simplifies onboarding and improves time-to-value.