July 2024 Updates

This month, we've improved our data filters, expanded the user timeline, and added integration support for Google BigQuery and PostHog. Let’s dive in to what's new:

New Filters and Details for Teams and Companies

We've added new filters to help you focus your efforts where they'll have the biggest impact - whether that's expanding existing accounts, upselling to enterprise, or preventing churn.

• Paying Users Filter: Quickly find companies with multiple free users but only a few paying ones. Perfect for identifying consolidation opportunities and potential enterprise deals.
• Churn Score Filter: Easily spot at-risk accounts so you can take action before it's too late.

Enhanced User Timeline

You asked, we delivered! We've expanded our User Timelines to give you the context you've been looking for. Now you can:

• See what sales promised during the last call
• Track recent support issues and their resolutions
• Review notes from the latest customer meetings

New Integrations to Supercharge Your Workflow

Integrations are the key to getting your data into Upollo. This month we shipped two of our most-requested integrations:

• BigQuery Service Accounts: Connect your data warehouse to pull in events and users from in-house analytics or sources we don't yet support.
• PostHog Support: We're thrilled to announce support for PostHog, our most requested product analytics platform.

Spotlight: Reducing Churn with Upollo & Intercom

We've created a comprehensive guide on leveraging Upollo scores within Intercom to combat churn proactively. Learn how to:

• Sync Upollo scores directly to Intercom
• Set up automated workflows based on churn risk
• Craft personalized outreach strategies

Read the Guide