November 2024 Updates

See Churn Scores Over Time

Understand how churn risk evolves over time. See the complete history of a customer's churn score, helping you spot patterns and measure the impact of your retention initiatives.

Product Improvements

• Our Companies view is now 10x faster with instant loading and smoother filtering across large datasets
• Improved PostHog sync: Faster and more reliable data processing from your product analytics
• Better handling of single-user groups/teams: See all your teams' churn scores in one place even if they only have one person.
• Our prediction engine now handles complex cases like failed payments, seasonal usage patterns, and credited bills with greater accuracy

ChurnPulse: Spot Churn Risk in Every Conversation

Coming Soon: ChurnPulse scans every customer interaction across all channels, from support tickets to emails, automatically scoring sentiment and churn risk to help you catch warning signs early.

Soon you’ll be able to see a sentiment score for all conversations, helping you understand why your users are at risk – all integrated directly into your customer’s timeline. Oh yeah, it works across all major languages too!