Are your customers account sharing?

import { EventType, UpolloClient } from "@upollo/web";

// Sign up to Upollo to get your API key.

const upollo = new UpolloClient("your-public-API-key");

// When the user successfully logs in.

upollo.track(
  { userEmail: "person@example.com" },
  EventType.EVENT_TYPE_LOGIN_SUCCESS
);

We suggest you send as many events as you can, as this will improve the analysis we are able to do for you. We find most sites should send events about:

For details on how and when to send events, see the Event Type Documentation.

Once you're sending events, just sit back and wait for the data to flow in!

Step 2: Understand your customers in the Dashboard​

You can access your Upollo Dashboard by signing in. Once there, you can quickly get a sense of how many users are accounting sharing from the graph:

If you would like to learn more about why Upollo flagged a particular account, you can click the arrow in the 'Flagged Users' table:

You will then see a more detailed report of the devices and locations that we believe the account has been accessed via.

Knowledge is power: now that you know accounts are being shared, you can do something about it.

Step 3: Start converting​

At Upollo, we believe in converting these users into happy, paying customers. Doing so involves coming up with an intentional strategy that's integrated with things like your pricing structure, product UI, product design, and your marketing strategy. This is very individualistic, and so we've written some best practices to help you work out the best strategy for your business. To help make your strategy a success, we've built APIs for both client and server that provide the analysis information shown in the Dashboard (plus more!) in real time. By partnering with us, you can identify account sharing as it happens, and implement your conversion strategies seamlessly into the product. Sign up for a 30 day trial of our Growth plan to learn more.