October 2024 Updates

This month was all about clarity and speed. We're introducing Magic Summaries to explain whether someone is going to churn or convert and why in plain language, plus faster search and improved activity timelines to help you see what’s going on with your customers. Let's take a look:

Introducing Magic Summaries

We're rolling out Magic Summaries – your new superpower for understanding user behavior. Get clear, concise explanations about why users might churn, convert, or expand, all backed by our predictive analytics. Magic Summaries analyze all of your meeting notes, emails, call logs, support tickets and more, no matter what language or format they are in. No more guesswork – just straightforward insights that help you take action. Available only for paid plans.

Check out some real-world examples of Magic Summaries:

• “This customer is extremely likely to churn; their recent email raised issues with key features, and they've shown minimal recent product usage since.”
• “This customer is extremely likely to convert from their trial to a paid subscription. Their recent engagement, including several meetings and email exchanges, points to a strong interest in the product, despite low overall engagement.”
• “This company has a high likelihood of churning. Recent usage data shows few active users despite a high total user count, suggesting potential underutilization.”

Supercharged Explanations

We've completely redesigned our Explanations feature to show you exactly what matters. Now you can see which categories have the strongest impact on user behavior, making it easier than ever to understand what drives churn and conversion.

New Group & Company Timeline View

Now you can see the complete story of any group, team, or company at a glance. Our new unified timeline brings together all activity in one place, giving you the full context you need to make informed decisions.

Simply click on any Company or Team (Group) in Upollo to see everyone's activity in one condensed timeline.

Lightning-Fast Search

Finding the right user or team shouldn't slow you down. We've turbocharged our search functionality, making it faster and more responsive than ever even when you’re using a big pile of filters. Because when you need information, you need it now.

Marketing Experiment: Speed Up Your Video Content Creation

We're always looking for ways to work smarter, not harder. Here's how we used NotebookLM to create our first YouTube video in record time:

1. Feed your blog post, article or content into NotebookLM
2. Generate an engaging podcast-style audio script
3. Download the audio
4. Add visuals in Canva
5. Export and upload

Total time? Just 4 minutes to create an 8-minute video! What do you think? Let us know.

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